the coalesce group.
SPECIALIST EXPERTISE. SHARED AMBITION.


Four specialist brands. One connected group.
Connecting your business with customers through B2B and B2C lead generation, backed by flexible BPO support.

Tell Us What You Need Prefer a Conversation?0330 043 5950
Explore Our Four Brands
Sales.People.Operations.Connected.
Two Coalesce Group colleagues reviewing campaign information together on a laptop
REAL PEOPLE. MEANINGFUL CONNECTIONS.
40 years

Combined experience.
Shared ambition.

THE PEOPLE BEHIND YOUR NEXT CHAPTER

One Group. Four Specialists.

Home Lead GenThe B2B Telemarketing CompanyOutsourcdOneRate Recruit
In Their Own Words

What Our
Clients Say.

Superb.★★★★★

I highly recommend The Coalesce Group.

Harry Booz and his team are delivering us excellent results.

Very easy to get set up and work with. Results focused, no delays, highly qualified and personable staff.

The Coalesce Group have been fantastic.

Darren has managed our campaign, with Amelia yielding nothing short of amazing results.

I can't recommend them highly enough.

Relationships Built on Trust

In Good Company.

A selection of businesses supported by our specialist brands.

Housr
Adfluential
Bunch
Boutique Whitening
MJ Quinn
Hubert
LD Eco
Prosper
Unbiased
See Our Partnerships in Action

Specialist Thinking.
Collective Strength.

A Home Lead Gen colleague working with customer information
People at the heart of what we do.

Great things happen when the right expertise comes together.

The Coalesce Group brings specialist brands together across B2B and B2C lead generation, telemarketing and business process outsourcing (BPO). From winning new customers to supporting day-to-day operations, we help you find the support that fits.

Each brand has its own focus. Together, we bring a broader perspective to the challenges of running and growing a business.

Find the right expertise
4Specialist brands
40 yearsCombined experience
B2B & B2CConnecting businesses and consumers
One group.A connected approach to growth

What Would You
Like to Achieve?

Four brands, each with a clear focus. Find the right expertise for your next step, then speak to the people who can help.

A Home Lead Gen colleague supporting customer conversations
One Conversation. The Right Connection.

Not Sure Where to Start?

Tell us what you want to achieve. We’ll help you find the right brand, or a combination of specialists, for your business.

Talk to the Group

One Conversation.
A Clear Way Forward.

  1. Tell Us Your Goals.

    More customer conversations? Extra capacity? A new challenge? Tell us what you want to achieve and where you need support.

  2. Meet Your Specialist Team.

    We’ll introduce the brand, or combination of specialists, best suited to your business. You’ll speak to the people who understand your priorities.

  3. Agree Your Approach.

    Together, we’ll define the scope, expectations and next steps. A practical plan built around your business, with a clear starting point.

Start the Conversation Or Call 0330 043 5950
Your Brand. Our Responsibility.

Your Reputation.
In Mind at Every Step.

When a team represents your business, the details matter. Our approach brings people, quality and clear communication together.

Let’s Talk About Your Standards

People Who Understand You.

Campaign briefings and training help our teams understand your offer, your customers and how you want to be represented.

Quality in the Conversation.

Call reviews and feedback support coaching, consistency and a customer experience that reflects your business.

A Clear View of Progress.

Agreed measures and campaign reporting help you understand activity, outcomes and where to focus next.

Support That Stays Connected.

Account management keeps priorities aligned, feedback moving and the right people involved as your needs develop.

Different Strengths.
One Shared Purpose.

Meet the specialists. Find the right partner.
Move your business forward.

Home Lead Gen colleagues working together on customer campaigns
01 / B2C LEAD GENERATION

Start the Right Conversations.

B2C lead generation, appointment setting and live transfers that connect your business with potential customers.

B2C lead generationAppointment settingData enrichment
Explore Home Lead Gen (opens in new tab)
A group colleague managing customer information
03 / BUSINESS PROCESS OUTSOURCING

More Space to Focus on Growth.

Flexible BPO support across customer service, back office operations, onboarding and outsourced HR.

Customer serviceBack office supportHR outsourcing
Explore Outsourcd (opens in new tab)
A group colleague at work
04 / RECRUITMENT

Your Next Chapter Starts with People.

Recruitment with transparent flat fees, helping you find the right people without percentage-based placement fees.

RecruitmentFlat fee recruitmentPeople
Explore OneRate Recruit (opens in new tab)

Not sure where to start? We’ll connect you with the right team.

Talk to the group
THE RIGHT PEOPLE. THE RIGHT SUPPORT.

Real Partnerships.
Practical Impact.

Let’s Talk

What Could the Right Partnership Do for You?Tell us what you need. We’ll introduce you to the right specialist team.

01 / BUNCHBPO & Customer Support

Extra Capacity.
The Same Customer Care.

Bunch needed extra frontline support as demand rose around the university moving season. Home Lead Gen provided trained people who could fit into the team’s existing workflows.

The Impact

More capacity during seasonal peaks, continuity for customers and breathing space for the core team to focus on growth and retention.

How the Team Helped

Working around Bunch’s processes and seasonal demand, the team supported customer queries, onboarding and account changes. Flexible staffing helped the business respond quickly while maintaining service quality.

Delivered byHome Lead Gen
Explore the Full Story Discuss Customer Support
02 / BOUTIQUE WHITENINGResearch & Data

Clearer Insight.
Smarter Decisions.

Boutique Whitening wanted a better understanding of the dental market and a more useful dentist database. The B2B Telemarketing Company combined research with practical data improvement.

The Impact

A clearer view of the market, more accurate campaign targeting and a simpler database workflow for the internal team.

How the Team Helped

Structured calls and industry feedback informed competitor benchmarking and buying insights. The team also audited, cleaned and reorganised dentist contacts, improving segmentation and creating a more manageable database.

Delivered byThe B2B Telemarketing Company
Explore the Full Story Discuss Research & Data

Experience That Leads.
People Who Care.

Simon Noach

Non Executive Director

Simon brings commercial insight from Beyond Supply Group and Barclays to help shape the group’s next stage.

Harry Booz

Founder

Harry leads the group’s portfolio and its outsourced sales, operations and people services.

Darren Bishop

Operations Director

Darren brings over 15 years of experience in telemarketing, appointment setting and outsourced operations.

Aimee Thorogood

Head of People, Risk & Compliance

A Chartered CIPD member, Aimee supports employers with practical HR expertise and people leadership.

What’s Next
For Your Business?

Tell us where you want to go.
We’ll help you find the right way forward.

0330 043 5950
Unit A Bartholomew Studios
Bartholomew Street West
Exeter, Devon, EX4 3AJ

Let’s Talk About Your Goals.

Tell us what you need. We’ll connect you with the right specialist team.

We’ll use your details to respond to your enquiry.

Our People

Privacy Information

When you submit an enquiry, your name, company, email address, phone number, selected service and any message are processed and stored by Netlify Forms so our team can respond. We use email notifications to alert our team to new enquiries.

You can read Netlify’s privacy information for details about its service. Contact us if you have questions about the personal information you provide.

Links to group brands and social media open external websites, which have their own privacy policies. If you accept analytics cookies, we use Google Analytics to measure section views, enquiry steps, phone and email clicks, and clicks to our brand websites so we can improve the website. Phone clicks indicate an intention to call, rather than a completed call. Brand links may include campaign labels identifying this group website as the source, without personal identifiers. Google receives usage and device information, which may be processed outside the UK. We do not load Google Analytics before you accept. We record your selected service category, but never send your name, company, email address, phone number or message to Analytics. You can change your choice at any time using Cookie Settings in the footer. Our consent preference is stored on your device for up to 180 days. Analytics cookies are configured to expire after 180 days. See Google’s privacy policy for more information.

If you accept optional tracking, we also use Snitcher to identify businesses visiting our website and understand their browsing activity. Snitcher processes IP addresses, referral sources, page visits and browser/device information. It uses a first-party snitcher_device_id cookie and browser storage, with device identification retained for up to one year and session information for around 30 minutes after activity. Its automatic form-tracking feature may capture submitted contact details, including an email address, and associate them with a visit. Snitcher states that data is hosted in Frankfurt, Germany. Both Google Analytics and Snitcher remain unloaded until you accept. You can withdraw consent using Cookie Settings; this stops loading both trackers and clears their known identifiers on this website. See Snitcher’s privacy policy for details.

To contact the group directly, call 0330 043 5950 or email hello@thecoalescegroup.co.uk.